The Big Ride

The Big Ride is here to let you experience the greatest rides through Switzerland and Verbier in particular. Our 360 degrees concept is based on adventures in the heart of the resort of Verbier, in collaboration with local partnerships.

These terms & conditions are applicable to all agreements between The Big Ride and its customers. These conditions also apply to any third parties who are invited to any of the activities. In the event that any term is null and avoid, all other terms will remain applicable.

These Terms & Conditions apply to The Big Ride and its partner businesses: The Big Ride sàrl, Hotel La Rotonde, Restaurant Millennium and Backside shop and all invited activity partners.

Personal information

The Big Ride collects personal information of any person who is attending its activities. The primary reason we collect, use and disclose personal information is to provide products and services to guests, and to establish and maintain a responsible commercial relationship with the guests. We collect the following personal information and keep this confidential within The Big Ride:

• Contact details, such as name, address, telephone number, email;
• Age, date of birth and any other proof of identity information;
• Credit card number and expiry date;
• Level of riding/skiing ability;
• Height, weight and other details pertinent to the activities we will do;
• In case of accidents during one of our adventures: all details of the accident or incident;

Photographs and videos that may be taken during one of our activities will be saved in the database of The Big Ride and could be used for marketing activities of The Big Ride. If you do not want to be featured in marketing materials, then please let us know.

Payments

Bookings are subject to 50% deposit at the time of booking. Your reservation will be confirmed after we have received your deposit. Full payment for the adventure must be received at least 21 days before the arrival day of your adventure.

Cancellations

If, for some reason, you wish to cancel your adventure with The Big Ride, please refer to the cancellation fees detailed below:

• Received more than 42 days before the start of your adventure: deposit will be refunded, excl. CHF 75.- administration fee;
• Between 21 days and 42 days before the start of your adventure: loss of 50% of the total booking price;
• Less than 21 days before the start of your adventure: loss of 100% of the total booking price;
• No refunds will be made once the adventure has started;
• We can not be held responsible for bad weather and other factors out of our control. All of our adventures have alternative bad weather programs in case one of our activities can’t take place;
• These refund conditions apply to all persons on the booking, including bookings for more than 1 person;
• A single refund for the entire amount will be made to the person who made the booking;
• In the event of a partial cancellation to a room (where only 1 of the 2 persons cancels), a single person surcharge could be applicable to the remaining person. This fee will be due as soon as possible and before the start date of your adventure;
• Cancellations will only be accepted in writing from the lead person who booked the holiday;
• The Big Ride will not be responsible for reimbursing costs accrued via third parties (flights, transfers, insurance, etc.).

Provided all money has been paid we will not cancel your adventure unless we are forced to do so, due to unusual and unforeseeable circumstances beyond our control which could not be avoided even with all due care having been exercised, or what is usually known as ‘force majeure’.

Changes to bookings

It could happen that we have to cancel an adventure. We make every effort to keep these changes to a minimum, but in such an event we reserve the right to make changes or cancel a booking(s) if necessary. If a significant change is made (change of date or cancellation), then we will give you the following options:

• Accept the change(s)
• Take a full refund

Accommodation & Food

• Accommodation and food packages are based on a bed & breakfast formula with a half-pension evening meal menu (excl. drinks);
• Prices are per person and based on two adults sharing 1 room. There is a surcharge for single occupancy;
• Check-in and check-out times will follow the conditions of our partner hotels, unless The Big Ride signs a written statement of a change of times.
• Our offers do not include the local tourist tax of CHF 4.- p.p. per night. All visitors have to pay an overnight tax, which will be charged by the hotel during your stay in Verbier.

Emergency situations

In case The Big Ride doesn’t respond to phone calls during out of office hours, please leave a message in case of any emergency. You could also call the emergency number of our partner Hotel La Rotonde in case the emergency situation occurs when you are in the hotel. Furthermore, we would like to inform you about the following facts:

• Verbier is located at an altitude of 1.500 meters. Therefore we would recommend to stay hydrated and drink more water than normally;
• Normally tap water is a safe option in the Alps, however The Big Ride can’t be taken responsible in case of any health issues;
• We provide support for:
• mechanical breakdowns;
• minor illnesses & accidents durin the ride. If you don’t feel well, please inform our guides. For serious illnesses & accidents we would advice to call the local emergency services.
• In order to get support as quickly as possible you should bring a suitable mobile phone with you.

Exclusions

Our price does not include all other holiday expenses such as: transportation to us, hire cars, lunches, drinks outside of breakfasts, drinks during supplied dinners, travel & medical insurance, entrance fees to sights etc.

Customer service

The Big Ride aims to ensure you enjoy your adventure and stay in Verbier. If there is anything that you are not happy with, then we would like to ask you to inform us as soon as possible during your stay. This allows us to look at your complaint and try to do as much as we can to guarantee your satisfaction.

Contract

I agree that the contract between The Big Ride and me will be governed by Swiss law and that any matter or dispute in connection with this contract will be subjected to the exclusive juridiction of the Swiss courts.